Only the owner of an organization can make changes to subscriptions and billing settings, though everyone else on the team can view the details.
Monthly or yearly
- Switch to yearly and save: switches your plan to annual billing right away so you get the discounted yearly rate.
- Switch to monthly at renewal: keeps your active annual subscription running until the end of your billing year, after which it switches to monthly payments. Selecting Stay on yearly cancels this switch.
- If you are currently in a free trial, you can switch between monthly and yearly billing schedules anytime without waiting.
Update your card
Select Update card, enter your new payment information, and click Save card. All future renewal payments will charge to this card. If you had a pending charge waiting, Bienvue processes it with your new card immediately.
Cancel
- Select Cancel plan on the Billing page.
- Bienvue explains exactly what changes and when. Confirm your cancellation, or select Keep my plan to keep everything active.
All your services remain fully active until the end of the billing cycle you have already paid for. Once that paid period ends:
- Your TV screens turn off and return to pairing.
- Your properties are moved to the archive and held safely for two months before permanent deletion.
- You can restart a paid plan at any time during those two months to restore all your properties, or switch to the free plan to keep a single property active for mobile guests.
Resume
If your billing period has not ended yet, select Resume plan to keep your subscription running without any interruption. If your plan has already expired, the Billing page displays Your plan has ended. From there, you can select Choose a plan to restore everything, or select Switch to the free plan and pick which single property you want to keep.
Invoices and receipts
The Billing page lists all past invoices. Click View beside any invoice to inspect it or download a clean PDF copy. Bienvue automatically emails payment receipts whenever a charge succeeds, and annual subscribers receive a reminder email before each yearly renewal.
If it doesn't work
- "Only an owner can change billing": reach out to the organization owner on your team to manage payment settings. See Roles.
- "Your plan is set to end. Resume it first": you must resume your active plan before you can switch between monthly and yearly renewal intervals.