Start
- Go to the Billing page and select Start your 14-day free trial (or Choose a plan if your organization has already completed its trial).
- Pick your billing frequency: select Yearly to save money, or choose Monthly.
- Review the properties on your subscription. You will see each home at its tier price, along with any hotel room counts. You can adjust hotel rooms right on this screen.
- Enter your credit card details and billing address.
- Check the confirmation box agreeing to automatic subscription renewals, and click the button to start your trial.
Only an organization owner can start or modify subscriptions. See Roles.
You can also trigger a trial from other places in the app. For example, pairing a TV while on the free plan or adding a second property will automatically guide you here, returning you to what you were doing once your plan starts.
The free trial
- Your first 14 days are completely free. Your card is not charged until the trial period concludes, and the Billing page clearly marks the exact date of your first payment.
- Each organization receives one free trial.
- Bienvue sends a friendly reminder email to the owner a few days before the trial wraps up.
- You can cancel from the Billing page at any point before the 14 days end, and you will not be charged a single penny.
- Any additional properties you add during your trial period join the trial automatically without immediate charges.
If it doesn't work
- "That card didn't go through": check your card details or try a different payment card.
- "Please check the box to agree to automatic renewal": check the required agreement box right above the checkout button.
- "Your payment went through and your plan is on its way": wait a minute for the transaction to finalize, then refresh your browser page.
- "This checkout has closed": refresh the page to restart the checkout window.
- "You already have a plan": an active plan is already running on this account, so manage your subscription from the main Billing page instead.
- Apple Pay or Google Pay doesn't show: digital wallets only appear on supported web browsers and devices, though entering credit card numbers directly always works everywhere.